OneBidJapan is not responsible for any
damage or stolen on the shipping.If the destination country
requires an import license or other permit for import of
the merchandise, it is the buyer's responsibility to obtain
such a license or permit at your own risks & expenses.
FAQ & Disclaimer :
- Data privacy policy:
We are committed to protect the privacy of customers information. We will not sell, exchange or lease out the information of the customers (including name, email address, mail address, telephone number, credit card details and transaction records) to any third party.
- Payment method and security policy:
The online transaction processing is provided by PayDollar using the highest commercially available encryption technology - 128-bit SSL encryption. All confidential information is automatically encrypted before it is transmitted, to protect the data from being read and interpreted. 3-D Secure authentication is also supported such as Verified by VISA and MasterCard SecureCode.
    
- How do we calculate the shipping?
Useful links –
For EMS (Speedpost)
http://www.post.japanpost.jp/english/fee/intel/ems.html
For air mail,Surface Mail,or SAL
http://www.post.japanpost.jp/english/fee/intel/parcel.html
Japan local shipping fee – Based on the weight and the
dimension of the object, the fee can be between $1000Yen
to $2000yen or more.
- Does OneBidJapan offer its service to oversea
buyers, including people are from China and Macau?
Yes. In fact, we have many oversea buyers. All you need
is do is to follow the order instruction and send us
the email. The product can be sent directly to your house/to your clients.
(Please be aware that all the shipping fees have to be
fully paid, and the request has to be stated in the email
order .Otherwise, the product will be posted to our Hong
Kong office first and then to the destination (Surely, the buyer
will be responsible for the multiple shipping fees)).
- Any risk on the shipping ?
Yes. There's a risk. OneBidJapan would not compensate
the damage, stolen, lost on the local and the international
shipping. However, we will try our best from preventing
its happen.
For your reminder, other charges will apply on oversized items
- Anything to keep in mind when searching in
auction ?
OneBidJapan cannot guarantee the truthfulness, accuracy,
usefulness, reliability, or legality of information about
sellers, the transaction conducted by Sellers, the personal
information of the Sellers, or whether they infringe
the rights of third parties. However, it's always useful
to find those truthfulness sellers in auction who have
a high and fairly good ratings.
- How long does it take the product to Hong Kong
?
After the products are received in Japan, normal shipping
to Hong Kong will take 15-20days to our office in Hong Kong. Sometimes, it takes a shorter time.
- Do I have other shipping option, beside the
normal one ?
Customers can request Express or FedEx or Sea shipping. Please check our Fees page for help.
- Do I need to pay any, if my bids are failed?
No. We will refund all deposit within the next few days
with no charge if no more item is interested
- What if the buyer never sends out the product
after the deposit is paid? What can I do if the product
is damaged?
OneBidJapan is not liable for any fraudulent activities
related with our transaction. If the seller does not
send us the product after we paid on the successful
bid price, we will not charge
on our buyer. However, we are
not responsible for any damage or stolen on the shipping
- Can all the orders count in one payment and
one shipping?
If the orders/auctions are from one seller, OneBidJapan will combine the shipping to save you money. But if the length of each order is seperated too long from each other, we're afriad we can not help
- How do I get my item that I won?
Customers will be contacted when items arrive in Hong
Kong or you may contact us after a certain time
- If I want more information on the auction item,
can I ask for help?
OneBidJapan will attempt to forward your questions to the
seller, BUT it's better for buyers to use the tools to translate your questions to then (Visit”Search”for
help)
- Can I cancel my order after
the order is successfully made?
You may cancel the bidding at anytime, but only 12 hours
before the auction ends!!
Cancellation after successful bidding or purchasing
on any online shop will be accepted. OneBidJapan
reserves the right to take the deposit for loss coverage and dispose the items if the storage
period gets too long
- Any bidding limitation? What if the auction
will end within 1-2hours, can I still make the bids?
There's no limitation on any bidding. For your reminder,
OneBidJapan may not able to make the last bid if time
gets too short. Therefore, it's very important to contact
us directly, rather than sending us a email. 24 hours bidding number: (852) 23893983
- What're payment methods?
Apart from online payment, cash(Japanese YEN, Hong Kong dollars, US dollars) / Bank
Transfer / PayPal / or Western Union Wire Transfer.
Extra fees may be involved
- If I want to purchase/bid
items in other online shop/auction, will OneBidJapan
help?
Yes we can. Please use the same order instruction(Visit”Guides&Fees”for
help)
- After I win the auction,
do I get the item for sure?
Not exactly, because the seller may have a chance to
cancel the auction without any reason. On the other hand,
you may win the auction at last if you lose bids at the
beginning, because the higher bidders/the winner can be
cancelled by the seller
- If more than 2 customers
are bidding on the same item, what will OneBidJapan
do?
If this situation happens, OneBidJapan will ONLY determine
the final winner of the auction by the max. price of
whom he offered
- I've been waiting
for too long on the item, can I ask for refund?
OneBidJapan will contact our customers to pick up items once
they arrive in our Hong Kong office. However, if the delivery time has excessed
more than 2 months,customers may ask
for full refund
- How would ONEBIDJAPAN.com
handle oversized item?
We have our own shipping handler in Japan. Since the
local post office don't accept oversized or over-weighted
items, we can try to divide the items into smaller pieces for the normal shipping. If
the item can't be divided up, we can arrange a container shipping. However, if customers can afford higher shipping fee, we can contact FedEx which can deliver to the destination within 2 to 3
days.
- What is the office hour?
Office Hours from 6PM to 8PM Monday to Saturday. Closed on Tuesday & Sunday. But bidding and emailing services are 24 hours *Email received after office hour will be replied on next working day
- What is service fee included?
Our services included invoices / parcel handling, receiption, shipping / wrapping / customer support / storage
- Can I know the total amount of my parcel before coming to Hong Kong?
Our service fee is determinded by the weight and the size of the item. However, we can't give out the exact amount until it's weighted in our office ourselves. If you are not sure the estimated weight, please contact the seller for help or check the item description
- The item is much larger and heavier than in picture
Protective wrapping and boxes can increase the final weight and size. For example, if the item is fragile like electronic devices, you can expect to have a lot of wrapping outside
- What else do you ship?
Beside items bidded/ordered in online shops, we can also arrange shipping from your friends/relatives in Japan or product samples
- I realized the items I purchased are restricted by customs, what should I do?
Each country has their set of laws/restriction on imported items. Please contact your sellers/shops to cancel the orders
- Does ONEBIDJAPAN post electronic devices to China?
Yes. From August 2008 on, all items ordered/bidded in Japan will go through Hong Kong office before reaching to China
- How can I check the status of my parcel？
After the parcel is sent out, we will give you a tracking number. For example：EE 111 111 111 JP. This number can be used to keep track of your parcel status in your local post office.
Japan Post Office: http://www.post.japanpost.jp/
Hong Kong： http://app1.hongkongpost.com/CGI/mt/enquiry.jsp?mail_type=ems_in
Taiwan： http://postserv.post.gov.tw/WebMailNslookup/ChII_EMS.htm
China： http://www.ems.com.cn/
Singapore： http://www.speedpost.com.sg/
America： http://www.usps.com/
Canada： http://www.canadapost.ca/
Australia： http://ice.auspost.com.au/
Korea： http://www.epost.go.kr/
*Update regularly without notice
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